Refund policy

At BNTO Milano LLC, we have a 30-day return policy. This means you have 30 days after receiving your item to request a return.

Eligibility for Return

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, contact us at hello@bntomilano.com. Returns should be sent to:
13553 SR 54 - Suite 31, Odessa, FL 33556

United States

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned: perishable goods (food, flowers, plants), custom products (special orders or personalized items), and personal care goods (beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Sale items and gift cards are non-returnable.

Exchanges

To exchange an item, return the original item for a refund and then place a separate order for the new item.

European Union 14-Day Cooling-Off Period

If merchandise is shipped to the EU, you have the right to cancel or return your order within 14 days, for any reason and without justification. The merchandise must be in its original condition, unworn, with tags, in original packaging, and with proof of purchase.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method within 10 business days. Please note it may take additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact hello@bntomilano.com.